Refund policy


Refund & Return Policy

 

Last updated: 23/01/2026


At Littledoweknowwellness, we want every experience to feel supportive, respectful, and clear.

Please read the information below regarding returns, refunds, and digital purchases

Physical items

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos where possible. We will either replace the item or issue a refund.
  • If you simply change your mind, UK consumer law does allow returns for many products, but some items may be non-returnable for hygiene or safety reasons (e.g., personal care products).
  • Returns must be unused, in original packaging, and sent back at your cost unless the item is faulty.
  • Refunds will be processed once the item is received and inspected, usually within 5–7 working days.

Personalised items 

Some items are created or prepared specifically for you. Because of the personalised nature these products, returns and refunds may not be accepted unless the items arrives damaged, faulty, or incorrect. Please check personalisation details carefully before placing your orders.

Digital Downloads

Due to the instant access nature of digital resources, downloads, guides, PDFs, and other digital products are non-refundable once purchased.

if you experience any issues accessing your files, please get in touch and we’ll do our best to help.

Session & Appointments

Appointment times are reserved especially for you.
if you need to reschedule or cancel, please provide at least 24 hour notice where possible.

missed appointments or late cancellation may be non-refundable.

if you have any questions before purchasing or booking, you’re always welcome to get in touch.

Contact for Refunds or Returns

For any issues, please contact us at:

Email: Tia@littledoweknowwellness.com